Frequently Asked Questions

Frequently Asked Questions

Everything you need to know. Can’t find what you’re looking for? Email us at hello@miamorcollective.com

The Bag

Will my dog fit?

The Mia Mor tote is designed for small dogs up to 10kg / 22lbs. Bag dimensions are 45cm (H) × 35cm (W) × 20cm (D) / 17.7” × 13.8” × 7.9”. The interior is soft, padded and lined — giving your dog room to sit, curl or settle comfortably.

Which breeds fit the bag?

Breeds that fit beautifully include: Chihuahua, Cavoodle, Maltese, Shih Tzu, Pomeranian, Miniature Dachshund, Yorkshire Terrier, Miniature Poodle, Bichón Frisé, French Bulldog (small), Miniature Schnauzer and similar small breeds. Not sure? Email us at hello@miamorcollective.com — we’re happy to help.

How does the bag convert from tote to carrier?

The Mia Mor tote converts effortlessly. Simply unzip the top opening to create the open-top carrier position — your dog can sit comfortably inside with her head popping out. No complicated mechanisms, no extra pieces. One beautiful bag that does both.

What is the bag made from?

The Mia Mor tote is crafted from premium coated canvas — elegant to look at, wipe-clean in practice. The interior lining clips in and out seasonally (summer and winter linings included with the Founder’s Bundle). Gold-tone hardware throughout.

How do I clean the bag?

The exterior coated canvas can be wiped clean with a damp cloth — one of our most loved features. The clip-in lining can be removed and hand washed gently. Do not machine wash or submerge the bag.

Does the bag have a laptop sleeve?

Yes! The Mia Mor tote has a padded 16” laptop sleeve built in, along with smart interior pockets for your phone, wallet and everyday essentials. It’s designed to carry your dog and your life — without compromise.

Can I use it as hand luggage on a flight?

The Mia Mor tote fits within most airline carry-on dimensions and includes a luggage strap attachment for easy travel. Airline pet policies vary, so we recommend checking your carrier’s specific rules for in-cabin pets before you fly.

The Products

What’s the difference between the Founder’s Bundle and the Everyday Pair?

Both include the Mia Mor signature convertible tote, matching wristlet clutch, and two seasonal linings. The Founder’s Bundle also includes the premium dog collar and matching leash — making it our most complete, best-value set. The Everyday Pair is the tote and wristlet only.

What is First Edition Pricing?

Mia Mor launched with a limited first-edition run. Founding customers receive our introductory pricing while stock from this first edition lasts. Once founding stock sells through, pricing will reflect the full collection price. We believe in rewarding the women who find us first.

Can I buy the collar and leash separately?

Yes — the City Companion Set (collar + leash) is available separately for AU$69. It also makes a beautiful gift for a dog-loving friend.

Shipping

How long does shipping take?

Australia: 3–7 business days
United States: 10–14 business days
Rest of world: Email us at hello@miamorcollective.com for an estimated timeframe to your country.

Do you ship internationally?

Yes! We ship from Australia to the United States and beyond. For countries not listed, please email hello@miamorcollective.com and we’ll confirm shipping options and timeframes for you.

Returns & Orders

What is your returns policy?

We accept returns within 15 days of delivery on unused items in their original condition and packaging. To begin a return, email hello@miamorcollective.com with your order number and we’ll guide you through the process.

I have a question about my order — how do I get in touch?

Email us at hello@miamorcollective.com with your order number and we’ll get back to you within 24–48 hours, Monday to Friday.

Still have a question?

We’d love to hear from you.

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